Dedicated to enhancing the quality of life of the town’s citizens and visitors, the Franklin Fire Department offers a full range of Fire and Rescue Services. Franklin’s 56 full time firefighter/paramedics provide advanced medical care and fire protection, responding to 5000 calls each year, as well as offering a full range of prevention services that help educate and support their community. They provide a superior level of support to the community, but don’t always receive that same level of support from their suppliers. They found that superior level of support in Firehouse 24/7.

 

With such a wide-range of community services being provided, managing the department’s shift-scheduling is an intricate process that needs to be handled correctly, efficiently and timely. Like other fire departments, Franklin used to rely on paper and spreadsheets to do the job, but this became too cumbersome and time-consuming.

 

As they searched for a solution, they found a few products that seemed to be good candidates and decided upon one that they initially thought would work for them. “We tried another software from a known brand,” said Keith Darling, Battalion Chief at the Franklin Fire Department. “But ultimately, everything we needed that product to do, it couldn’t do. From calling back members to general recalls, to shift filling and incorporating our rules, it just didn’t work. We spent almost 40 hours with their reps, trying to explain what we needed. That’s when we turned to Firehouse 24/7.”

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