Question 1

What is FireHouse 247?

Accepted Answer

FireHouse 247 is an online software application built by firefighters to solve the very specific scheduling and communications problems inherent to many fire departments.
 
Firehouse 247 automatically fills overtime shifts, details and callbacks according to your unique department policies and union rules.
The application consists of several modules including calendar, scheduling, overtime, callbacks, details, etc. The system is highly configurable, allowing for your unique management requirements and union rules.

Question 2

How easy is it to use?

Accepted Answer

FireHouse 24/7 was created with ease of use in mind and has been described by many departments as highly intuitive. The product was designed by firefighters to address the specific needs of fire departments.

Question 3

How long does it take to setup and configure the database?

Accepted Answer

Firehouse 24/7 can create and populate your department’s database in a few hours. You can start scheduling and filling shifts immediately.

Question 4

How can Firehouse handle my department specific rules and rotations?

Accepted Answer

Firehouse 24/7 has been built to handle fire departments and their unique situations. Firehouse 24/7 will implement any specific rules and requirements before going live and as part of the initial setup.

Question 5

How are the firefighters contacted?

Accepted Answer

Firehouse 24/7 can be configured to message firefighters via mobile application notifications, text messages or email.

Question 6

What training is required for firefighters, dispatchers and administrators?"

Accepted Answer

As with most new technologies there will be a learning curve. However, given that many people are comfortable using web-based software (e.g. social media, Google docs and online calendars), the initial training period is relatively short. As few as one or two brief training sessions is usually all that is required.

Question 7

Can Firehouse 247 integrate with our other department systems?

Accepted Answer

Yes, Firehouse 247 currently has integrations/apis to Payroll (MUNIS), CAD/RMS (ProPhoenix, Emergency Networking) and dashboarding (First Arriving).

Firehouse 247 would be happy to build an interface to your CAD/RMS/Payroll provider!

Question 8

How much does it cost?

Accepted Answer

Firehouse247 charges per user and will factor in the integrations you require, along with whether you are a volunteer department or career department.

$50/FF/year for a volunteer department
$120/FF/year for a career department

The savings in time, decreased errors and team satisfaction covers the cost many times over. Contact us for a no obligation free trial and quote.

Question 9

Are there any setup and training costs?

Accepted Answer

There are no additional costs. All setup costs, including training are rolled into the annual service fee.

Question 10

How many users can I have?

Accepted Answer

Every member of your fire department, including administration staff and management, will have access to the Firehouse 24/7 system. There is no limit to the number of users.

Question 11

How do I get access for my users?

Accepted Answer

During initial setup, FireHouse 24/7 will provide all users a user id and password to access the system. Users can access the system from any device that has internet access and a web browser.

Question 12

How do I learn more about FireHouse 247?

Accepted Answer

We'd love to organise your personalized demo and consultation. Schedule a call with us here.(https://calendly.com/fh247_sales/product-demo-60minutes)

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