How Brockton fire dep gained cost-savings & efficiency with new mobile app

HOW BROCKTON FIRE DEPT

GAINED COST-SAVINGS &

EFFICIENCY WITH

NEW MOBILE APP

Founded in 1827, the Brockton Fire Department is one of the largest in the state of Massachusetts. Today, the Class 1 department has close to 200 personnel assigned across six stations and responds to over 26 thousand incidents a year. Managing their regular schedule, while filling multiple overtime shifts each day, can be challenging. Department policies and union rules add another level of complexity.


“The system we were using to track our overtime before was basically confined to one desktop and our scheduling matrix was still done by hand” says Deputy Chief Scott Albanese. “We had multiple issues where if that computer went down, we had no overtime list.” It also fell into the shift commander’s hands to do all the reconciling of overtime with payroll records, taking him hours to complete. 


As it happens with many fire departments, the shift commander in charge typically has to manually make phone calls and wait for responses. This process sometimes takes an entire day or night to complete while waiting for firefighters to decline or accept shifts.


“But we’re working with real-time stuff now,” explains Deputy Chief Scott Albanese. “With Firehouse 24/7 the guys can plan. And there’s full transparency so there are no surprises.” 

“COMING INTO THE BUSY

SUMMER MONTHS THIS

IS GOING TO BE A

DRAMATIC IMPROVEMENT OVER HOW WE'VE DONE

BUSINESS IN THE PAST.”
 

(Deputy Chief Scott Albanese, Brockton Fire Department, MA)

YOU CAN ACCESS IT FROM ANYWHERE

When asked why he’s chosen Firehouse 24/7, Deputy Chief Albanese states that in addition to helping his department save costs and time, the software is easy to use and convenient. “The big thing about Firehouse 24/7, is that we can access it from anywhere and anytime. This is huge,” he reiterates.

 

Firehouse 24/7 is offered as a desktop software and a mobile application. Overtime shifts, details and callbacks are filled automatically. Firefighters can log in from anywhere and receive texts or push notifications that help them manage their shifts. Accepting and declining shifts is easy and fast using the Firehouse 24/7 smartphone app.

“THE MEMBERS CAN LOG IN

FROM ANYWHERE, CHECK OUT

AND MANAGE THEIR SHIFTS.”

(Deputy Chief Scott Albanese, Brockton Fire Dept, MA)

Chiefs can have the peace of mind knowing that they don’t have to worry about losing all historical data or having to resort to monthly paper reports. For the Brockton Fire Department complying with Labor and Union rules are easy now. Gone are the days when they had to provide the Union a paper copy of their monthly shift report, with everyone on the overtime list.

 

LEGENDARY CUSTOMER SERVICE

The Brockton Fire Department has made the most out of Firehouse 24/7’s legendary customer service. The Firehouse 24/7 team configured the system to comply with the department’s scheduling rules. Now everyone in the department understands their restrictions on work hours, consecutive workdays, overtime compensation, and more.

“[Firehouse 24/7] isn’t a one-size-fits-all. We can adjust things to fit our own rules and terminology which is already familiar to our guys,” confirms Deputy Chief Albanese. “We haven’t been told ‘no’ yet by the Firehouse team. Everything has been able to be adjusted to fit our needs.”

Firehouse 24/7: Made by Firefighters for Fire Departments

Built by firefighters, Firehouse 24/7 solves shift scheduling problems with first-hand knowledge of the biggest administration issues faced by Fire Departments today. Officers spend less time with admin work and manually scheduling shifts, and more time in the field protecting their communities.

​Firehouse 24/7 Key Benefits:

  • Intelligent, rules-based scheduling

  • Fully configurable for effortless compliance with Labor and Union Rules

  • Mobile App for firefighters with automated shift filling, PTO requests and more

  • Unlimited and ongoing customer support

  • Integrations with Payroll, CAD, PCR and RMS software

  • Audit trails and management reporting