Email help@firehouse247.com and it goes straight into the queue. You do not need a portal account or a ticket number to start.
Four things get a problem solved on the first reply instead of the third.
We run a lot of departments and the rules differ in every one. Naming yours saves the first round trip.
The screen you were on and what you clicked. “Filling the 0700 vacancy at Station 2 on Thursday” beats “overtime is broken”.
What you expected, and what you got. A screenshot is worth a paragraph.
One member, one shift, or the whole department. That is what decides the order we work in.
A person reads it, not a bot. Anything blocking a shift from being filled or a payroll from running goes to the front of the queue — those have a deadline that is not ours to move.
If it turns out to be a bug rather than a configuration question, you will be told that plainly, along with what we are doing about it.
If you are asking about pricing, a trial, or standing Odyssey up for your department, that reaches the right person faster at info@firehouse247.com.
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